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Delivery and Returns

Returns, refunds & replacement policy

This policy applies to everything you buy from Ades foods online, and if your items have been sold by one of our retail outlets, you may also be offered additional rights.
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace or issue a full refund on most products, as long as it is within the relevant cancellation period.
For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.

Product Recall: Keep up to date with the safety issues and product defects of items sold at Ades. Click here for more details.

Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:

  • Frozen, smoked or perishable goods
  • Baby food
  • Magazine where the seal has been broken
  • Top-ups and scratch cards are not refundable under any circumstances

Changed your mind?

Is your item faulty or damaged?

Receiving your refund