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Delivery and Returns

Delivery Policy

As wholesale customer you can trust that your order will be quickly processed and safely delivered.

We do wholesale delivery to most UK residential addresses or internationally. We currently do not deliver to retail / consumer customers but "Click & Collect" is available to all customers. We have a driver covering a route each week, so if you are an wholesale customer, kindly check the tables blow to know the days we deliver to your area. As an wholesale customer, you could also place your order and request for "click & collect" service. Delivery to the following places mentioned below are FREE when you spend a minimum of £100 and above.

WHOLESALE DELIVERY DAYS



NORTH OF THE RIVER - BECTON DELIVERY DAYS
MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAY
WALTHAMSTOWEDALSTONENFIELDEDGEWAREHAELSDEN
STRATFORDHACKNEYEDMONTONSTANMOREWEMBLEY PARK
CANNING TOWNRIDLEY ROADTOTTENHAMGOSPEL OAKNEASDEN
EAST INDIASEVEN SISTERSSTROUD GREENCOLLINDALEWILLESDEN
ROYAL DOCKSDAGENHAMMANOR HOUSEFINCHLEYPARK ROYAL
BECTONFOREST GATEWOOD GREEN
ILFORD
WEEK2
BETHENEL GREENGREENFORD
WHITECHAPELNORTHOLT
STEPNEY GREENRUISLIP
MILEENDEALING
HOXTONACTION TOWN
BOWALPERTON
WEST DRAYTON


SOUTH OF THE RIVER - JOCH DELIVERY DAYS

MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAY
BRIXTONGRAYSNORBURYLEWISHAMPECKHAM
EAST STREETROMFORDCRYSTAL PALACEDEPTFORD
CAMBERWELLUPMINISTERPENGECATFORD
ELEPHANT & CASTLECROYDONBROMLEY
OLD KENT ROADNORWOODWOOLWICH
SOUTH NORWOOD


RESTAURANTS & CATERERS - YEMI DELIVERY DAYS
MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAY
PLUMSTEADGRAYSTHAMESMEADLEWISHAMDARTFORD
BELVDEREROMFORDABBEYWOODDEPTFORDWELLING
WOOLWICHTHAMESMEADERITHWOOLWICH
BELVDERE
SHEPHERDS BUSH
COLLINDER
EDGEWARE
KILBURN


Delivery charges for those places we deliver to that are not *FREE can be found by clicking HERE. Please note that the prices do not include VAT.

Returns, refunds & replacement policy

This policy applies to everything you buy from Ades foods online, and if your items have been sold by one of our retail outlets, you may also be offered additional rights.
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace or issue a full refund on most products, as long as it is within the relevant cancellation period.
For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.

Product Recall: Keep up to date with the safety issues and product defects of items sold at Ades. Click here for more details.

Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:

  • Frozen, smoked or perishable goods
  • Baby food
  • Magazine where the seal has been broken
  • Top-ups and scratch cards are not refundable under any circumstances

Changed your mind?

Is your item faulty or damaged?

Receiving your refund