Oil

What is your Cookie Policy?

We value our customers and understand how important it is to treat the data we capture correctly. We do not, nor will we ever sell, rent or loan any data to 3rd parties. Please see our privacy policy for further informations. We use cookies to enhance your journey around the website, it allows us to show you products that we believe may be of interest to you. We do not hold or store your credit card details on this website.

Do you Deliver to multiple site?

Yes we do, we can deliver to a number of your stores including home deliveries. Just let us know the details and we’d be happy to assist you.

What are your delivery hours?

Our delivery hours is 9am to 6pm, Monday - Friday.

What type of card do you accept (Payment)?

We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unuthorised access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of a credit to your credit or debit card or credit your account.

Our privacy and security policy

You can be totally confident when you shop with Adesfoods.co.uk, online or on your mobile (coming soon). Our Secure Server Software encrypts your credit/debit card information to ensure your transactions with us are private and protected as they travel over the Internet. We only accept orders from Web browsers that permit communication through Secure Socket Layers (SSL) technology. This means you cannot accidentally place an order through an unsecured connection. A copy of our privacy policy can be found at Privacy policy.
Further questions about payment and checkout
Click here to contact us for more information.

Are the prices on the website and mobile app (coming soon) the same as in-store prices?

We aim to always show the same price online as we do in store. Although there may sometimes be discrepancies as we advertise promotions one day in advance in order to show you upcoming deals. The price you'll pay for products is the price of the product on the day of collection across both online and in store purchases.

I've seen a promotion / offer in store, can i get the same deal online?
We're sorry the promotions available in store are not always available online, but we are doing our best to match store promotional prices, however, this isn't always possible.

If there is a multi-save or promotional price on a product it will be shown when you place an order, meaning the price you see is the price you pay.

How is my order confirmed?

Once you've checked out, you'll receive a confirmation e-mail, detailing all the products, quantities, and prices in your order. When you arrive at your selected collection store, handover your proof of purchase or give your purchase number to someone at the click & collect service desk. The sales order processor will give you your products with a full delivery note with details of all the products you've bought, including substitutions and unavailable products once they see your proof of purchase. If you have any queries about substitutions or out of stock items, you can ask your sales order processor. Alternatively, please call our customer service team on 0208 853 1000* or click here to email our customer service team.

Can I add items to my order once in store?
Yes, you can, but you will have to join the queue system and pay for those items. Due to the number of people shopping, we won't be able to bypass any customer to serve you.

Technical Help

How do i log in as wholesale customer?
To log in as a wholesale customer, first you must register with us in-store. Click here to see our registration process.

If you are already an Ades wholesale customer and do not have the code provided to you at the time your account was created, please contact the sale department 0208 853 1000* for your code. Alternately, click here to email the technical department for your code.

If you already have your code, click here to submit the code. Once submitted and the code is correct, it will take you to the online registration page, where you can set up your online account, which you can use when placing your order.

I am having problems signing in to my account.
First, check that you've entered the correct email address and password. If you've forgotten your password then please click on the 'Forgot your password' link If you've changed your email address recently, then you may need to update your account details. To do this, sign in on our website using your old email address and password, then click on the 'My Account' link at the top of the page.
When I tried to sign in to the website, I got returned to the same page.
When this happens, you'll need to verify that your browser is accepting cookies. To check this in Internet Explorer (on Windows), select the tools option from your web browser. Then, select 'Internet options', go to the privacy button, and set it to 'medium'. If you have any queries on how to check this please contact us on 0208 853 1000* and select Option 403 to speak to our Technical Department.
I am having problems connecting to the website.
Try connecting to another website. If you can connect to other websites but not Adesfoods.com, please check that you're typing in the correct address: https://adesfoods.co.uk/ Please also make sure you aren't clicking on an out-of-date bookmark or favourite. If you still can't connect, then call your Internet Service Provider for assistance.
I am having problems adding and removing items from my basket.
Delete your temporary internet files and your cache. For more information on how to do this, have a look in the help section of your web browser or in the settings on your mobile if you're using the app (coming soon).
Errors appear when I tried to confirm my order at the checkout.
If you can't check out, you may see one of the following error messages.

Sorry, the card number you have entered is invalid. If you see this message, make sure you're using a valid card type and entering the card number correctly, without spaces. Remember, Ades doesn't accept American Express.
The security code entered is invalid.
We ask for the security number from your payment card to prevent your account from being used fraudulently. On most cards, the security code is the last 3 digits printed on the signature strip.
The expiry date entered is invalid.
If your card expires at the end of the current month it may not verify on the site. This is because it may expire before we take payment and we won't be able to verify your new card, as it won't be activated until your current card expires
The issue number you supplied is invalid.
We only need issue numbers for Maestro cards. If your card is Visa or Mastercard please don't enter an issue number - just leave the box blank.
There has been a problem confirming your order
Please try and process your order again. If this doesn't work, please refer to your browser (e.g. Google Chrome, Safari) support to delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue.
Your card has not been authorised
There has been a problem authorising your card. We would advise you to contact your issuing bank to resolve this. If your card issuer can't help, please refer to your browser (e.g. Google Chrome, Safari) support. Delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue.
From time to time we experience temporary problems with the website.
We're not perfect. But when there's an issue, we're working hard to fix it fast, so come back very soon.

I am having problems with the speed of the website.
A number of factors can affect your browsing experience. If you're dissatisfied with the website speed, we recommend taking one or more of these steps:
Update to the latest version of your web browser.
If you're still not happy with the speed, try a newer browser such as Mozilla Firefox or Google Chrome.
Perform an online bandwidth test. This will check the speed of your broadband package and will find out if you're just having intermittent problems or if you're not getting maximum speed from your Internet Service Provider.
Visit our shopping faster page to get more information on doing a speedy shop.
Alternatively, contact us on 0208 8353 1000* and select option 403 to speak to our technical department for further assistance.
Technical requirements.
To get the best shopping experience on Adesfoods.com, we strongly recommend using the latest editions of any of the following major browsers:
Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari.
You will also need your browser to be enabled to use both JavaScript and cookies. All our web pages are designed with a 1024x768 screen resolution in mind.
Alternatively, if you have a mobile device you can shop with our Grocery app (coming soon).
Contact us.
Click here to contact us for more information.

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